{"id":16,"date":"2017-11-21T10:33:40","date_gmt":"2017-11-21T10:33:40","guid":{"rendered":"https:\/\/mariusgursu.wordpress.com\/?page_id=2"},"modified":"2022-06-09T23:25:36","modified_gmt":"2022-06-09T21:25:36","slug":"on-design","status":"publish","type":"page","link":"https:\/\/mariusursu.com\/index.php\/on-design\/","title":{"rendered":"What is Design?"},"content":{"rendered":"\n<div class=\"wp-container-1 wp-block-group alignwide\"><div class=\"wp-block-group__inner-container\">\n<p><em><strong>Design thinking <\/strong>is a human-centered approach to innovation that draws from the designer&#8217;s toolkit to integrate the needs of <strong>people<\/strong>, the possibilities of <strong>technology<\/strong>, and the requirements for <strong>business <\/strong>success.<\/em><\/p>\n\n\n\n<p><em>Thinking like a designer can transform the way organizations develop products, services, processes, and strategy. It also allows people who aren&#8217;t trained as designers to use creative tools to address a vast range of challenges.<\/em><\/p>\n\n\n\n<p>&#8211; Tim Brown, CEO of IDEO, a renown Agency <\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Design consists of balancing the three Perspectives:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" src=\"https:\/\/mariusgursu.files.wordpress.com\/2020\/01\/ideo-3-venn.png\" alt=\"\" width=\"1175\" height=\"995\"\/><figcaption>Source: <a href=\"https:\/\/www.ideou.com\/pages\/design-thinking\">IDEO<\/a>  <\/figcaption><\/figure><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"alignwide\">Key Activities in the Design Thinking Process<\/h3>\n\n\n\n<div class=\"wp-block-columns alignwide\">\n<div class=\"wp-block-column\" style=\"flex-basis:100%\">\n<p>The order of these activities varies according to the situation<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image alignwide\"><img src=\"https:\/\/mariusgursu.files.wordpress.com\/2020\/01\/dt-process-actions.png\" alt=\"\"\/><figcaption>Source: <a href=\"https:\/\/www.ideou.com\/pages\/design-thinking\">IDEO<\/a>  <\/figcaption><\/figure>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignfull\">\n<div class=\"wp-block-column\">\n<div class=\"wp-container-2 wp-block-group has-background\" style=\"background-color:#ddeaec\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-huge-font-size\" style=\"color:#141a92\"><strong>Service Design:<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Service Design<\/strong> is the glue that connects various types of Design (Interaction, Experience, Product, Graphic) to the business world (Operations and Process Management, Strategy, Value Proposition Design).<br><br>It leads to a more Holistic perspective:<\/p>\n\n\n\n<ul><li>From products to <strong>product-service offerings<\/strong><\/li><li>From individual touchpoints to <strong>complete user journeys<\/strong> that take longer and cover more mediums (channels)<\/li><\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-container-3 wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<p>The 6 Principles of <strong>Service Design<\/strong> are:<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-center\"><em><strong>Human-Centered<\/strong><\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66.66%\">\n<p><em>Consider the experience of all the people affected by the service<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-center\"><em><strong><em><strong>Collaborative<\/strong><\/em><\/strong><\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66.66%\">\n<p><em><em>Stakeholders of various backgrounds and functions should be actively engaged in the service design process<\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-center\"><em><strong><em><strong><em><strong>Iterative<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66.66%\">\n<p><em><em><em>Service design is an exploratory, adaptive, and experimental approach, iterating toward implementation.<\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-center\"><em><strong><em><strong><em><strong>Sequential<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66.66%\">\n<p><em><em><em>The service should be visualized and orchestrated as a sequence of interrelated actions.<\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-center\"><em><strong><em><strong><em><strong>Real<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66.66%\">\n<p><em><em><em>Needs should be researched in reality, ideas prototyped in reality, and intangible values evidenced as physical or digital reality.<\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:33.33%\">\n<p class=\"has-text-align-center\"><em><strong><em><strong><em><strong>Holistic<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66.66%\">\n<p><em><em><em>Services should sustainably address the needs of all stakeholders throughout the entire service and across the business.<\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image alignwide\"><a href=\"http:\/\/tisdd.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img src=\"https:\/\/mariusgursu.files.wordpress.com\/2020\/01\/tisdd-resources.png\" alt=\"\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The book above provides practical tips on everything it takes to be a good service designer. It is co-authored by more than 50 respected practitioners.<\/p>\n\n\n\n<p>This book is special because it doesn&#8217;t stop at thinking, it goes until Implementation. I also found the Case Studies for each chapter very useful.<\/p>\n\n\n\n<p>There are some <a href=\"https:\/\/www.thisisservicedesigndoing.com\/methods\">free methods<\/a> on their website.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignfull\">\n<div class=\"wp-block-column\">\n<div class=\"wp-container-4 wp-block-group has-background\" style=\"background-color:#ddeaec\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-background has-extra-large-font-size\" style=\"background-color:#ddeaec;color:#141a92\"><strong>Other resources:<\/strong><\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.goodreads.com\/book\/show\/840.The_Design_of_Everyday_Things\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" src=\"https:\/\/mariusgursu.files.wordpress.com\/2020\/01\/design-everyday-norman.png\" alt=\"\" width=\"1000\" height=\"788\"\/><\/a><figcaption><a href=\"https:\/\/www.goodreads.com\/book\/show\/840.The_Design_of_Everyday_Things\" data-type=\"URL\" data-id=\"https:\/\/www.goodreads.com\/book\/show\/840.The_Design_of_Everyday_Things\" target=\"_blank\" rel=\"noreferrer noopener\">Link<\/a><\/figcaption><\/figure><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3><a rel=\"noreferrer noopener\" href=\"https:\/\/www.studiotast.com\/post\/groow\" target=\"_blank\">Groow<\/a> by Studio Tast<\/h3>\n\n\n\n<p>A physical tool for learning the Design process. It contains the key steps in the process, as well as the tools.<\/p>\n\n\n\n<p>I found it useful for steering the process and aligning with others by:<\/p>\n\n\n\n<ul><li>making things conscious and slowing down<\/li><li>being more aware about the process<\/li><li><span style=\"font-family: var(--list--font-family); background-color: var(--global--color-background); color: var(--global--color-primary); font-size: var(--global--font-size-base);\">making collaboration<\/span>, alignment and coaching much easier<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" width=\"1175\" height=\"1628\" src=\"https:\/\/mariusursu.com\/wp-content\/uploads\/2020\/01\/groow-e1608246139578.png\" alt=\"\" class=\"wp-image-691\" srcset=\"https:\/\/mariusursu.com\/wp-content\/uploads\/2020\/01\/groow-e1608246139578.png 1175w, https:\/\/mariusursu.com\/wp-content\/uploads\/2020\/01\/groow-e1608246139578-217x300.png 217w, https:\/\/mariusursu.com\/wp-content\/uploads\/2020\/01\/groow-e1608246139578-768x1064.png 768w, https:\/\/mariusursu.com\/wp-content\/uploads\/2020\/01\/groow-e1608246139578-739x1024.png 739w, https:\/\/mariusursu.com\/wp-content\/uploads\/2020\/01\/groow-e1608246139578-1109x1536.png 1109w\" sizes=\"(max-width: 1175px) 100vw, 1175px\" \/><figcaption> For more, see <a rel=\"noreferrer noopener\" href=\"https:\/\/www.studiotast.com\/post\/groow\" target=\"_blank\">Groow<\/a> by Studio Tast<\/figcaption><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" src=\"https:\/\/mariusgursu.files.wordpress.com\/2020\/01\/delft-design-guide-1.jpg\" alt=\"\" width=\"550\" height=\"714\"\/><figcaption>   Delft Design Method &#8211; <a href=\"https:\/\/www.amazon.com\/Delft-Design-Guide-Strategies-Methods\/dp\/9063693273\">Book<\/a> and free <a href=\"https:\/\/www.edx.org\/course\/product-design-the-delft-design-approach\">Course<\/a>  <\/figcaption><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Design thinking is a human-centered approach to innovation that draws from the designer&#8217;s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success. Thinking like a designer can transform the way organizations develop products, services, processes, and strategy. It also allows people who aren&#8217;t trained as designers to&hellip; <a class=\"more-link\" href=\"https:\/\/mariusursu.com\/index.php\/on-design\/\">Continue reading <span class=\"screen-reader-text\">What is Design?<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"_links":{"self":[{"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/pages\/16"}],"collection":[{"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":106,"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":8655,"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/pages\/16\/revisions\/8655"}],"wp:attachment":[{"href":"https:\/\/mariusursu.com\/index.php\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}