Duration: 3 months
This case study is about an online course aimed at young professionals. Because the course was converted from physical to fully digital at short notice, some adjustments were required in order to ensure a more pleasant experience.
Please read further to learn about our team’s actions as well as the tools we found useful while streamlining the journeys of the students and staff.
Opening the door for informal discussions and peer-learning
Using Whereby to create virtual rooms without bureaucracy
Making new friends by scheduling Random Coffees between strangers
Facilitating Remote Collaboration
Communicating visually and interactively through Miro
Tips and tricks we used – as a distributed team
Designing for ‘active learning‘
Applying the principles of Instructional and Interaction Design
The right tool for the job: a Learning Management System
Remote collaboration that worked
Although this page focuses mainly on my input toward this initiative, I would have been much less effective (or perhaps wouldn’t even have started) if not for the strong collaboration between our motivated team members.
We covered each other’s blindspots (limitations) while building on top of each other’s strengths. Many thanks to the team!
📞 If you would like to send some feedback or discuss what we could achieve together, please don’t hesitate to send me a free message on LinkedIn.
Our Design team was formed by 4 young professionals. The approach:
- Experiencing the online course ourselves, observing and listening to many stakeholders
- Organizing a 5 day Design Sprint – used for creating a backlog of tasks which would have a tangible and immediate return for the participants
- Acting through key levers in order to achieve better learning outcomes and stronger collaboration between members.
- The project concluded with presenting actual work products, observations about how these interventions worked, plus suggestions for a better future version.
Opening the door for informal discussions and peer-learning
using Whereby to create virtual rooms without bureaucracy
These rooms can be left open, so that anyone with a link can join. By not requiring approval from an administrator – lowering friction – members can join early or leave late – making time for informal social interaction.
They would enable enable breakout sessions and integrate well with visual collaboration tools like Miro or Mural (see next chapter).
Making new friends by scheduling Random Coffees
Breaking the ice, encouraging serendipity and keeping the enthusiasm flowing between participants
Members of the slack community were invited to call someone at random every week. This initiative was organized by a member of our team and it worked really well !
– Thank you to Minyoung for coming up with the idea and implementing it.
Facilitating collaboration in a digital workspace
communicating visually, interactively and remotely through Miro
The attached template was designed to support and encourage discussion in a team of 3 people. The form leaves space for questions left unanswered within the team – which can be brought up with other teams by sharing board links on Slack. In turn, enabling peer-learning and critical thinking.
🎓 If you are an instructor, see these great Miro templates for education.
Besides facilitating learning for other student teams, Miro played a crucial in aligning our own team when performing the Design Sprint itself.
Some team members exposed to Mural and Miro for the first time have continued using it confidently in future projects.
Field Guide for Distributed teams
Another resource that helped our team adapt to the remote way was this field guide which covers:
Cultivating a culture of “we are in this together” ⛵
Being clear and explicit about our expectations and values 💧
Reality-checking our key assumptions 🕵️♂️
with open ended questions and active listening
Realizing that we are not the only ones who struggle 😔 with
< insert challenge here >
Giving each other the benefit of the doubt 👍 :
“What are possible explanations which don’t make anyone look bad ?”
Building in feedback mechanisms and consistent communication 🤙 channels to catch disagreements early before they get out of hand
🔗 For more on the topic, see my article Design applied to the Employee Experience.
Learner-centered Experience Design
through the principles of Active Learning, Interaction & Graphic Design
As an example of how this was achieved, please see below an assignment re-designed for increased clarity. It was accomplished by:
- looking at things “from outside -> in” with a fresh perspective;
- making use of a beginner’s (not expert’s) frame of mind;
- following the principles of Graphic Design, Interaction Design and UX Writing.
You are invited to compare the clarity of the text: before (left) and after (right)
Investigating the relevance of a Learning Management System
The objective of a learning management system (LMS) is to integrate the tools used for learning, collaborating, submitting assignments into one platform – as a result, offering a more seamless journey.
Routine tasks like homework submission, material access, email reminders, and quiz feedback is automated. This way, Learners know what is expected of them. Instructors and Staff can stay focused on where they add value the most: personalized coaching, support and feedback – and not be distracted by repetitive administrative tasks.
Active learning is encouraged by offering knowledge in small chunks that can be more easily understood. It provides encouraging, timely and personalized feedback on assignments.
A good LMS offers dashboards with insights that enable Staff to provide a truly personalized experience for the learners. For instance, by seeing which segments of videos are watched again and again, Instructors can decide if these difficulties are intentional or not. In addition, by seeing how an individual performs in real-time, small course corrections can improve learning when it matters most.
Although the act of re-orchestrating the learning experience around an LMS is time consuming, it pays off in two ways:
- Active Learning: the act of re-organizing the material offers a chance to make the learning goals, content, medium and target audience even sharper. By designing around the principles of active learning, stronger learning outcomes can be achieved.
- Scalability: The course can now be followed by more people, while the cost of organizing it stays mostly fixed. Therefore, achieving positive change in even more people’s lives.
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If you would like to send some feedback or discuss what we could achieve together, please don’t hesitate to send me a free message on LinkedIn.